Terms & Conditions + Refund & Return Policy

Effective Date: September 15, 2026

Welcome to PriyoCar. These Terms & Conditions govern your access to and use of our website, https://priyocar.com, and your purchase of products from us. By using our website or placing an order, you agree to these terms.

1. Website Use

You agree to use our website for lawful purposes only. You must not engage in fraudulent activities, attempt to gain unauthorized access, or misuse our website, content, or services.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and prices. However, minor differences in product appearance, packaging, color, or design may occur due to photography, screen settings, or manufacturer updates.

Product compatibility and specifications should be verified before purchase where applicable.

3. Orders and Payments

Customers must provide accurate and complete information when placing an order.
An order is considered confirmed once it has been accepted by PriyoCar.
We reserve the right to cancel or decline an order due to stock unavailability, pricing errors, suspected fraud, or other reasonable circumstances.
If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.
Payment methods and applicable charges will be communicated during the ordering process.

4. Pricing

Product prices may change without prior notice. The price applicable to your order will be the price confirmed at the time of purchase, subject to correction of genuine pricing or system errors.

5. Shipping and Delivery

Delivery times depend on the destination, product availability, and courier service.
Estimated delivery times will be communicated during order confirmation.
Delays caused by courier services, weather, transportation disruptions, or other circumstances beyond our reasonable control may occur.
Customers are responsible for providing accurate delivery information and being available to receive their orders.

6. Product Warranty

Where a product is covered by a manufacturer or seller warranty, the applicable warranty terms will be communicated with the product or at the time of purchase. Warranty coverage may vary by product and does not automatically cover damage caused by misuse, accidents, unauthorized modifications, or improper installation.

7. Intellectual Property

All website content, including text, images, logos, graphics, and designs, is owned by or licensed to PriyoCar unless otherwise stated. You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

8. Limitation of Liability

To the extent permitted by applicable law, PriyoCar shall not be responsible for indirect or consequential losses arising from the use of our website or products. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.

10. Contact Information

Business Name: PriyoCar
Website: https://priyocar.com
Email: info@priyocar.com
Phone: +8801711-054617

Refund & Return Policy

At PriyoCar, we aim to provide quality automotive products and a reliable shopping experience. This policy explains the conditions for returning products, receiving replacements, and obtaining refunds.

1. Return and Replacement Eligibility

Customers may request a return or replacement if:

The product is defective or damaged upon delivery.
The wrong product was delivered.
The product does not match the confirmed order.
The product is unused, in its original condition, and eligible for return under the applicable product-specific terms.

Return or replacement requests must generally be submitted within 3 days of delivery, unless a different period is specified for the product or required by applicable law.

2. Non-Returnable Products

Returns may not be accepted for:

Products damaged through customer misuse, accidents, or improper handling.
Products with missing parts, accessories, or packaging due to customer actions.
Products that have been modified, repaired, or tampered with without authorization.
Products that have been used or installed where the applicable return conditions require them to be unused.

Defective products and other legally protected consumer claims will be assessed separately and handled in accordance with applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 24 hours of delivery, where possible.
Provide your order ID and a description of the issue.
Send clear photographs or videos of the product and packaging if requested.
Keep the product, accessories, and packaging available for inspection.

After verification, we may offer a replacement, repair, or refund, depending on the product, the nature of the issue, and applicable law.

4. Refund Process

We will review the return or refund request and notify you of the outcome.
If approved, the refund will generally be processed within 7 business days after approval and, where applicable, receipt and inspection of the returned product.
Refunds will be issued through the original payment method where reasonably possible. For cash-on-delivery orders or other cases where that is not practical, an alternative refund method may be arranged.
Actual receipt of funds may depend on the payment provider or financial institution.

5. Return Shipping Charges

If the return is due to a verified defective, damaged, or incorrect product supplied by PriyoCar, we will arrange an appropriate solution, including applicable return shipping support.

For other approved returns, return shipping charges may be the customer’s responsibility unless otherwise agreed or required by law.

6. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order. Cancellation may not be possible once an order has been dispatched or delivered. Any eligible refund will be handled according to the applicable refund terms.

7. How to Request a Return or Refund

Please contact us with the following information:

Order ID
Customer name and phone number
Product name
Reason for return or refund
Photos or videos, if relevant

Email: info@priyocar.com
Phone: +8801711-054617

8. Policy Changes

PriyoCar reserves the right to update this Refund & Return Policy when necessary. The updated policy will be posted on this page with the revised effective date.

9. Contact Us

For any questions regarding returns, replacements, or refunds: